These Terms and Conditions ("Terms") govern your access to and use of the websites, software, data and services offered by Journey Foods Inc., a Delaware corporation, including the Journey AI platform ("Journey," "we," "us" or "our"). By creating an account, accessing or using the Services, or signing an order form that references these Terms, you agree to them for yourself and for the organization you represent. If you do not agree, do not use the Services.
1. The Services
"Services" means journeyfoods.io and related websites; the web application at app.journeyfoods.io; the Journey API, developer portal (dev.journeyfoods.io) and documentation (docs.journeyfoods.io); ingredient, supplier, product and market data ("Journey Data"); AI agents and insights; Journey Labs testing services; and consulting or data services described in an order form. Features vary by plan. Current plans are described at journeyfoods.io/pricing.
2. Order forms and precedence
Enterprise customers may sign an order form, master services agreement or statement of work (each an "Order"). If an Order conflicts with these Terms, the Order controls for that customer.
3. Eligibility and accounts
The Services are for business use by food, beverage, personal care, supplement and other consumer packaged goods companies, their suppliers and partners, and their authorized personnel. You must be at least 18 and able to form a binding contract. You must give accurate account information, keep credentials confidential, and tell us promptly at hello@journeyfoods.com if you suspect unauthorized access. You are responsible for activity under your account and for the users you invite.
4. Your data
You own the formulation, product, supplier, test and business data you or your users submit to the Services ("Customer Data"). You grant Journey a non-exclusive, worldwide license to host, process and display Customer Data only to provide, secure, support and improve the Services for you, and as you direct. We do not use your Customer Data to train models that serve other customers, and we do not disclose it to other customers, without your written consent. We may create aggregated and de-identified data from use of the Services that does not identify you, your users or your products, and use it to operate, analyze and improve the Services. You are responsible for having the rights and permissions needed to submit Customer Data, including any supplier or third-party information.
5. Supplier and marketplace profiles
Suppliers may create or claim a profile and list ingredients through Find Ingredients and related features. If you publish a profile, you grant Journey a license to display that profile content to other users of the Services. You confirm that listed specifications, certifications and claims are accurate and current. Journey is not a party to transactions between buyers and suppliers and does not guarantee any supplier, ingredient or claim.
6. Fees, payment and refunds
Fees, billing cycles and payment terms are set out in your plan or Order. Self-serve payments are processed by Hyperline when you order. Fees exclude taxes, which you pay except for taxes on our income. Refunds: You may request a refund within 30 days of the original charge. Approved refunds go back to the original payment method within 5 to 10 business days. Items marked non-refundable at checkout are not refundable. Cancellation: You may cancel a subscription at any time by contacting support. You will not be charged after cancellation. Mid-cycle cancellations are not refunded, and access continues to the end of the paid period. Disputes: Please contact hello@journeyfoods.com before filing a chargeback. We aim to respond within 24 hours and resolve disputes within 7 business days. Non-payment: We may suspend the Services for undisputed amounts more than 15 days overdue after giving you notice. Enterprise and partner payment and refund terms in a signed Order replace this section.
7. API use
API keys are confidential and tied to your account. You must follow the documentation, rate limits and usage tiers for your plan. You may not use the API to bulk export, mirror or redistribute Journey Data except as your plan or Order allows. We may throttle or suspend keys that threaten the stability or security of the Services.
8. Journey Labs testing
Journey Labs testing is governed by the quote or Order for each engagement, including sample requirements, turnaround and pricing. Results reflect the samples you provide, as tested by the methods stated in the report. Journey may connect results to your account if you request it.
9. Acceptable use
You will not: (a) copy, resell, sublicense or redistribute the Services or Journey Data except as allowed; (b) reverse engineer or attempt to extract source code, models or weights; (c) scrape or bulk download data outside the API; (d) use the Services to build a competing product or dataset; (e) submit unlawful, infringing or malicious content or code; (f) probe, disrupt or bypass security or usage limits; or (g) use the Services in violation of law, including export control and sanctions laws.
10. AI outputs and decision support
The Services use AI and data analysis to produce insights, recommendations, scores and other outputs ("Outputs"). Outputs can be incomplete or inaccurate and depend on the data available. They support, but do not replace, your own formulation, food safety, regulatory, labeling, sourcing and quality decisions. You are responsible for verifying Outputs before relying on them, including any nutrition, allergen, compliance or sustainability claim you make to consumers or regulators. As between you and Journey, you may use Outputs generated for you in your business.
11. Intellectual property
Journey and its licensors own the Services, Journey Data, the Journey AI models, software, documentation and branding, including all improvements. Except for the limited right to use the Services under these Terms, no rights are granted to you. If you send feedback or suggestions, we may use them without restriction or payment.
12. Third-party services
The Services may connect with third-party products, integrations, data sources and links. Your use of them is governed by their terms, and Journey is not responsible for them. Journey Data may include information licensed from third parties, which may be subject to additional restrictions we tell you about.
13. Confidentiality
Each party will protect the other's non-public business, technical and financial information with at least reasonable care, use it only to perform under these Terms, and disclose it only to people who need to know and are bound by similar duties, or as required by law with prompt notice where allowed.
14. Security and privacy
We maintain administrative, technical and physical safeguards appropriate to business and supply chain data. Our Privacy Policy at journeyfoods.io/privacy-policy explains how we handle personal information. Customers that need a data processing agreement may request one at hello@journeyfoods.com.
15. Customer references
We may name you as a customer and show your logo on our website and materials. You may opt out at any time by emailing hello@journeyfoods.com.
16. Disclaimers
THE SERVICES, JOURNEY DATA AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE EXTENT ALLOWED BY LAW, JOURNEY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
17. Limitation of liability
TO THE EXTENT ALLOWED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR DATA. EACH PARTY'S TOTAL LIABILITY IS LIMITED TO THE FEES YOU PAID
JOURNEY IN THE 12 MONTHS BEFORE THE CLAIM, OR US$100 IF NO FEES WERE PAID. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, A PARTY'S INDEMNITY OBLIGATIONS, BREACH OF CONFIDENTIALITY, OR YOUR VIOLATION OF SECTION 9.
18. Indemnification
Journey will defend you against third-party claims that the Services, as provided by Journey, infringe that party's intellectual property, and pay resulting damages and costs finally awarded or agreed in settlement. This does not cover claims caused by Customer Data, combinations with things Journey did not provide, or use in breach of these Terms. You will defend Journey against third-party claims arising from Customer Data, your products and the claims you make about them, or your breach of Section 9, and pay resulting damages and costs. The indemnified party must give prompt notice, reasonable cooperation, and control of the defense to the indemnifying party.
19. Term, suspension and termination
These Terms apply while you use the Services. Subscription terms are in your plan or Order. Either party may terminate for the other's material breach that is not cured within 30 days of written notice. We may suspend access immediately to prevent harm to the Services, other users or the law. After termination, you may export Customer Data for 30 days, after which we delete it as described in our Privacy Policy. Sections 4, 6 (amounts owed), 10 through 13, and 16 through 22 survive.
Account deletion and data retention.
You can delete your account at any time from Settings, or by emailing hello@journeyfoods.io. When an account is deleted, we remove it and its associated data from our active systems. We keep a restricted copy for up to one year, only so we can meet legal and compliance obligations, resolve disputes and review deletion requests. Only authorized Journey Foods staff can access it. After one year, that copy is permanently deleted. You can request a copy of your data before deleting your account using Download my data in Settings.
20. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The parties will first try in good faith to resolve any dispute through senior representatives for 30 days. After that, the state and federal courts in Fulton County, Georgia have exclusive jurisdiction, and each party consents to them. Either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.
21. Changes to these Terms
We may update these Terms. We will post the new version with a new date and tell active customers about material changes by email or in the app at least 15 days before they take effect. Continued use after that date means you accept them. Changes do not alter a signed Order during its current term.
22. General
You may not assign these Terms without our consent, except to a successor in a merger or sale of substantially all assets. These Terms and any Order are the entire agreement on this subject. If a provision is unenforceable, the rest remains in effect. A failure to enforce is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control. The parties are independent contractors. Notices to Journey go to the address below; notices to you go to your account email.
23. Contact
Journey Foods Inc., 101 Nerem St NW, Floor 10, Atlanta, GA 30313. General, support, billing and privacy: hello@journeyfoods.com. Sales: sales@journeyfoods.com. Legal notices: by mail to the address above, with a copy to hello@journeyfoods.com.